Refund and Dispute Policy
Refund and Dispute Policy
Refund and Dispute Policy
Effective Date: 12/01/2024
Thank you for choosing GoVoice AI. We are committed to providing exceptional service and ensuring customer satisfaction. This Refund and Dispute Policy outlines the terms under which refunds are granted and disputes are resolved. By using our services, you agree to the terms outlined below.
1. Eligibility for Refunds
We strive to provide accurate and reliable AI voice solutions. If you are dissatisfied with your experience, refunds will be considered under the following conditions:
1.1 Subscription Services:
- Refunds are available only for the first billing cycle. No refunds will be issued for subsequent billing periods after subscription renewal.
- You must request a refund within 7 days of the initial payment for eligibility.
1.2 One-Time Purchases:
- Refunds are granted if there is a proven technical issue with the product/service that GoVoice AI cannot resolve within 10 business days.
- Requests must be submitted within 14 days of the purchase date.
1.3 Non-Refundable Conditions:
- Failure to cancel a subscription before the renewal date.
- Dissatisfaction based on personal preference or lack of usage.
2. Refund Process
2.1 Submitting a Request:
To request a refund, email us at support@govoice.ai with the following details:
- Full name and email associated with your account.
- Transaction ID or invoice number.
- Reason for the refund request.
2.2 Processing Time:
- Refunds are processed within 7-10 business days after approval.
- Refunds will be issued to the original payment method only.
3. Dispute Resolution
We encourage customers to contact us directly to resolve any issues before initiating a dispute with their financial institution.
3.1 Contacting Support:
For disputes, email us at support@govoice.ai with a detailed explanation of the issue. Our team will investigate and respond within 3-5 business days.
3.2 Third-Party Disputes:
If you file a chargeback or payment dispute through your financial institution, we reserve the right to suspend your account until the dispute is resolved.
4. Changes to the Policy
GoVoice AI reserves the right to update this policy at any time. Changes will be effective immediately upon posting to our website at https://govoice.ai.
5. Contact Us
If you have questions about this policy, contact us at:
Email: support@govoice.ai
Website: https://govoice.ai
Effective Date: 12/01/2024
Thank you for choosing GoVoice AI. We are committed to providing exceptional service and ensuring customer satisfaction. This Refund and Dispute Policy outlines the terms under which refunds are granted and disputes are resolved. By using our services, you agree to the terms outlined below.
1. Eligibility for Refunds
We strive to provide accurate and reliable AI voice solutions. If you are dissatisfied with your experience, refunds will be considered under the following conditions:
1.1 Subscription Services:
- Refunds are available only for the first billing cycle. No refunds will be issued for subsequent billing periods after subscription renewal.
- You must request a refund within 7 days of the initial payment for eligibility.
1.2 One-Time Purchases:
- Refunds are granted if there is a proven technical issue with the product/service that GoVoice AI cannot resolve within 10 business days.
- Requests must be submitted within 14 days of the purchase date.
1.3 Non-Refundable Conditions:
- Failure to cancel a subscription before the renewal date.
- Dissatisfaction based on personal preference or lack of usage.
2. Refund Process
2.1 Submitting a Request:
To request a refund, email us at support@govoice.ai with the following details:
- Full name and email associated with your account.
- Transaction ID or invoice number.
- Reason for the refund request.
2.2 Processing Time:
- Refunds are processed within 7-10 business days after approval.
- Refunds will be issued to the original payment method only.
3. Dispute Resolution
We encourage customers to contact us directly to resolve any issues before initiating a dispute with their financial institution.
3.1 Contacting Support:
For disputes, email us at support@govoice.ai with a detailed explanation of the issue. Our team will investigate and respond within 3-5 business days.
3.2 Third-Party Disputes:
If you file a chargeback or payment dispute through your financial institution, we reserve the right to suspend your account until the dispute is resolved.
4. Changes to the Policy
GoVoice AI reserves the right to update this policy at any time. Changes will be effective immediately upon posting to our website at https://govoice.ai.
5. Contact Us
If you have questions about this policy, contact us at:
Email: support@govoice.ai
Website: https://govoice.ai
Effective Date: 12/01/2024
Thank you for choosing GoVoice AI. We are committed to providing exceptional service and ensuring customer satisfaction. This Refund and Dispute Policy outlines the terms under which refunds are granted and disputes are resolved. By using our services, you agree to the terms outlined below.
1. Eligibility for Refunds
We strive to provide accurate and reliable AI voice solutions. If you are dissatisfied with your experience, refunds will be considered under the following conditions:
1.1 Subscription Services:
- Refunds are available only for the first billing cycle. No refunds will be issued for subsequent billing periods after subscription renewal.
- You must request a refund within 7 days of the initial payment for eligibility.
1.2 One-Time Purchases:
- Refunds are granted if there is a proven technical issue with the product/service that GoVoice AI cannot resolve within 10 business days.
- Requests must be submitted within 14 days of the purchase date.
1.3 Non-Refundable Conditions:
- Failure to cancel a subscription before the renewal date.
- Dissatisfaction based on personal preference or lack of usage.
2. Refund Process
2.1 Submitting a Request:
To request a refund, email us at support@govoice.ai with the following details:
- Full name and email associated with your account.
- Transaction ID or invoice number.
- Reason for the refund request.
2.2 Processing Time:
- Refunds are processed within 7-10 business days after approval.
- Refunds will be issued to the original payment method only.
3. Dispute Resolution
We encourage customers to contact us directly to resolve any issues before initiating a dispute with their financial institution.
3.1 Contacting Support:
For disputes, email us at support@govoice.ai with a detailed explanation of the issue. Our team will investigate and respond within 3-5 business days.
3.2 Third-Party Disputes:
If you file a chargeback or payment dispute through your financial institution, we reserve the right to suspend your account until the dispute is resolved.
4. Changes to the Policy
GoVoice AI reserves the right to update this policy at any time. Changes will be effective immediately upon posting to our website at https://govoice.ai.
5. Contact Us
If you have questions about this policy, contact us at:
Email: support@govoice.ai
Website: https://govoice.ai
